Ride Connection



annual rides


community partners are able to serve their clients with Ride Connection's support

1 in 10

daily ride requests go unfulfilled


Scroll down to learn about Ride Connection's Better Transit goals, service enhancements and impacts, and to hear local stories of how Better Transit would impact the people of this community.

Click here to view or download a PDF.

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The need for accessible transportation is growing and while Ride Connection is ready to meet that challenge, they don't currently have the resources to meet that demand. They need to be able to draw from stable sources of funding. Ride Connection has identified the following goals to meet demand in Clackamas, Multnomah, and Washington Counties.


Expand service to ensure that no one is denied access to the transportation options they need.


Enhance and expand connector service to underserved communities to provide access to jobs, community resources and independence through mobility.  

Make Transit a Lifestyle Choice

Provide reliable transportation options for older adults, people with disabilities and low-income individuals to support all abilities and stages of life. 

Promote a Healthy Environment

By connecting people to and supporting their use of the most appropriate mode of transportation, based on their ability level, Ride Connection is promoting the health of our community. Ride Connection wants to increase capacity to ensure their services are available to all in need. 


With Better Transit, Ride Connection could expand and implement programs and services to fulfill the unmet needs of low-income riders and transit dependent individuals

Note: All proposed Better Transit Service enhancements are contingent on the availability of additional transit funding


  • Create new connector shuttles in underserved areas in partnership with others.
  • Establish partnerships with medical providers and develop a system to improved access to preventative medical appointments for individuals with barriers to transportation.


  • Increase capacity to ensure that no one is denied services.  
  • Expand hours of operation to include evening and weekend services.
  • Expand Dialysis Transportation - In 2015, Ride Connection began a program that provides medical transportation for individuals who receive dialysis treatment. Better Transit would guarantee the future of this program and allow it to expand.
Better Transit Impacts
FREQUENT TRANSIT 50% decrease in wait time on community connectors
Better Transit Impacts
MORE SERVICE 50% increase in total service hours and 34% more rides provided
There’s a larger population of seniors than ever before.  We need to go to the doctor, we need to go to the store, we need to go out, and we need transportation to be low cost.  That’s why expanding Ride Connection would be excellent for us.
— Michelle, Hillsboro Resident

Ride Connection Keeps the Community Connected

Ride Connection operates four Community Connector shuttles that provide over 96,000 rides annually to cities that previously had little or no transit options; Forest Grove, Tualatin, North Hillsboro, Banks and North Plains. 

Deanna Palm, President of the Hillsboro Chamber of Commerce, believes Ride Connection provides an invaluable service to the community.

"Without the Link Shuttle system, transit would not be a viable option. Employers depend on the ability to recruit, attract and retain employees who want and need a transit solution for the commute to and from their place of employment.” 

In order for additional community connectors to be added to more communities that currently have little or no access to the public transit system, Ride Connection needs additional resources. This will not happen without Better Transit.

Meet Derek, an Independent Public Transit Rider

Ride Connection provides one-on-one travel training to more than 250 people annually on the public transit system. These individuals will go on to take an estimated 54,900 rides annually to go to work, to local businesses, to visit family, and to remain independent citizens. 

“If you’re worried, try it once and see for yourself.”

Through Ride Connection’s travel training program, Derek has learned to ride from his home in Gresham to his work in Milwaukie. He learned all about transfers and now makes three to get to work on time.

“I got my independence back.” 

The best part of riding public transit according to Derek is that he feels he got his independence back. He was riding with family members before learning to take transit and now he’s able to get where he needs to go on his own.

Meet Tammy and Amy Barnes


In 2012, Tammy Barnes quit her job to become the primary caretaker for her mother-in-law, Amy.  Watching her mother-in-law lose her independence has been difficult, and though she knows it has been even more difficult for Amy, the responsibility for an ailing loved one inevitably affects the entire family.

In a desperate search for other options, Tammy came across Ride Connection. They were amazed at how easy it was, and within days, Amy was getting picked up twice a week for her seniors' classes at the aquatic center.


Tammy is now able to work again and remarks how Ride Connection has greatly improved her relationship with Amy and given both of them more freedom. They only wish that more drivers were available so that Amy’s ride requests were always fulfilled.